How it works
Exactly what happens — before, during and after your assessment.
Most people have never watched an energy assessment. Here's the whole process, so there are no surprises on the day and nothing that delays your certificate.
Before
Booked in two minutes, confirmed in writing.
Book online with the fixed price shown, or call and we'll do it for you. Your confirmation email includes the assessor's name and ID number so you know exactly who to expect.
- Fixed price and appointment window confirmed by email
- Assessor name and ID number so you can check the badge at the door
- A short checklist: access to the loft, boiler and meters, plus any paperwork
- Reminder the day before, and a text when the assessor is en route
On the day
A methodical survey — not a walk-round.
The assessor works room by room in a set order so nothing is missed. You're welcome to follow along and ask questions; many customers find it genuinely useful.
- 1
Exterior & construction
Wall type, age band, roof and any extensions are identified from outside first.
- 2
Room measurements
Laser-measured floor areas and heights for every room, including conservatories.
- 3
Heating, hot water & controls
Boiler or heat pump identified from the data plate; thermostat, programmer and TRVs recorded.
- 4
Loft, insulation & glazing
Loft inspected where safe; insulation depth measured; windows checked for glazing type and age.
- 5
Lighting, ventilation & renewables
Low-energy lighting count, extractor fans, solar PV and any battery storage.
The assessor's kit
What comes through your door.
Photo ID badge
Numbered EPCExpress ID matching your confirmation email.
Laser measure
Accurate floor areas and heights without tape measures across your furniture.
Camera
Evidence photographs of the boiler plate, meters, loft and insulation — required for lodgement.
Survey tablet
Data captured digitally on site, ready for checking and lodgement.
After
Checked, lodged and in your inbox within 48 hours.
Survey data is quality-checked before the certificate is lodged on the Government's Energy Performance of Buildings Register. Once lodged, it's public and permanent for ten years.
Certificate PDF + register link
Sent to you and, if you like, your agent or solicitor.
Plain-English summary
Your rating, the three biggest factors and the best next steps.
Copies any time
Lost the email? We resend the certificate free of charge for the life of the certificate.
Follow-up support
Questions about a recommendation? Call the assessor who visited.
The few things that can delay a certificate
We tell you about these before the visit so they can be avoided.
- No safe access to the loft hatch or boiler
- Meters or hot-water cylinder boxed in without access
- Unverifiable insulation or upgrades with no paperwork
- Non-standard construction needing additional checks
Questions
On-the-day questions
Something else on your mind? Browse all FAQs or ask us directly.
A typical three-bedroom home takes 30–45 minutes. Larger or extended properties can take up to an hour. Commercial assessments depend on floor area and services and usually take between one and three hours.
Simple by design
Now you know how it works, book your slot.
Two minutes online. Fixed price confirmed instantly.